As our communities continue to deal with a pandemic event that has changed all of our lives, we recognize the impact to our customers, our local businesses and our communities.
While our daily operations may seem different, with team members working remotely and in shifts, we are prepared to limit customer disruptions. Each Field & Main team member has been trained to provide a seamless customer experience and adheres to a set of Standards of Care, which guide us in how we deliver our services. The second Standard of Care reads:
“I craft solutions. I take immediate ownership of client’s requests and follow through until resolved. Through teamwork, we find solutions and create seamless experiences for our clients.”
The COVID-19 crisis has made us very aware of ways that we can better provide solutions for our customers. Field & Main Bank remains open for business, but we have altered our operations to protect the safety of our staff, our customers, and our communities. For example, we are limiting our branch lobby functions until we have determined it is safe to resume normal operations. We are maintaining normal drive thru operations for customer transactions at all Field & Main locations, and have designated a walk-up lane on high-traffic days. Our digital banking services have been and remain free for our customers, so we encourage you to use our mobile app and online banking to conduct your banking business. If you are in need of a personal or home loan, the application process can be initiated over the phone or through our online application. We are allowing banking by appointment for some specific transactions such as loan closings or deposit account openings.
As COVID-19 crisis continues to evolve, the Field & Main Bank team stands ready to support our customers and communities to help the nation overcome this challenge. The initiatives we are taking to assist our customers include (but are not limited to):
• For the month of April, we are waiving all NSF Fees (Non-Sufficient Funds) and will continue to pay checks that are within the Overdraft Protection or Bounce Protection limits for all customers.
• For those customers who are needing cash and have money in a CD (Certificate of Deposit), we will waive any penalty for early withdrawal for CDs up to $20,000.
• We are working daily to provide economic relief for our loan customers (commercial/business, home mortgage and consumer loans) that need it. Please contact your lender if you are experiencing a negative cash flow impact as a result of the COVID-19 crisis.
Building Community is our “WHY” statement and we exist to extend civic and economic resources to those who need it. In times such as this, building community is done by making sure that our community is secure, stable, and assured of a strong financial future.
This is Modern Craft Banking.
Field & Main Bank, Field & Main Insurance and Field & Main Wealth Management are all committed to assisting you in this time of economic uncertainty. Our Standards of Care were created with you in mind.
Please feel free to contact us at (888) 831-1500 with any questions you may have. We’re here to help.